FREQUENTLY ASKED QUESTIONS

 

 

We have listed our most frequently asked questions by our guests. Please do contact us on 01285 861 839 if you have any further questions.

 

What are the consequences of being so close to nature?

There are a few things to embrace when staying in the countryside, please take a look at Super – Nature

Can I bring my pet with me?

Many of our stunning Cotswold properties are pet friendly so the family dog is more than welcome to come! With over 150 lakes and an area larger than the Norfolk Broads, the Cotswold Water Park has many footpaths, lakes and wooded areas to explore.

Please note pets will incur an additional charge.

Will there be information on the local area in the property?

Yes, our guests can download our digital guidebook at any time from a QR code or via this link. Through this app, you can discover how to find us, check-in instructions, local restaurants and cafes, special offers and more!

The link will be sent as part of your confirmation email or there are further details on how to download the app in the property welcome folder.

What time is check-in and departure?

Mill Village
Check-in at 4pm and depart by 10am

Spring Lakes
Check-in at 4pm and depart by 10am

Isis Lakes
Check-in at 4pm and depart by 10am

Clearwater and Howells Mere
Check-in at 4pm and depart by 10am

Waters Edge
Check-in at 4pm and depart by 10am

Windrush Lakes
Check-in at 4pm and depart by 10am

Watersmeet Apartments
Check-in at 3pm and depart by 11am

Are commercial vehicles and vans permitted?

Please note that only cars are permitted to be parked over night on the developments.
No vans, motor homes, caravans or any type of commercial vehicles are permitted.

Where is the nearest train station?

The nearest train station is:

Kemble Train Station
Windmill Hill,
Kemble
GL7 6AW

Find more information here: https://www.gwr.com/stations-and-destinations/stations/kemble

What is the best Cotswold taxi company to use?

Hill’s South Cerney Cabs are (in our experience) a reliable taxi firm that provides cabs across the Cotswolds, whether they are for locals or for people just visiting.

Contact Details:
Contact Number: 01285 860181 / 07960 660885
https://www.southcerneycabs.co.uk/

Problems – What to do if anything unexpected happens?

We have a member of the Orion Team on call 24/7 so if anything happens that needs urgent attention out of hours, feel free to call. For anything else, please call us during office hours.

When do I get my refund back?

Once housekeeping has checked the property, as long as there are no issues, we will then be able to confirm the refund. It can take up to a week to do this and then a further 3-5 working days to arrive back into your account.

Can I have a supermarket delivery to my property after I arrive?

Yes, supermarkets do deliver to the developments within the Cotswold Water Park. Just give the full address of the property you’re are staying at and any further information with regards to access.

Where is the best place to go shopping?

The best place nearby is Cirencester, full of boutiques, coffee shops, and popular high street retailers you’re sure to find all you need in this beautiful historic market town.

McArthurGlen Swindon Designer outlet is located about 25 minutes from the developments. This outlet offers a range of popular restaurants and many designer shops at prices that you do not want to miss out on.

Where are the nearest restaurants / bars to the developments?

The nearest restaurant/ bar are different depending on the development you are staying:
Isis and Windrush: The Old Boathouse Pub/ Four Pillars Hotel.
Spring Lake: The on site Lakeside Brasserie.
Waters Edge : The lakeside Brasserie on Spring lake, or, The Boathouse at The Four Pillars Hotel.
Lower Mill : The on site Ballihoo Club.

Where are the nearest local general stores?

There is a co-op shop located in South Cerney which is only about a 5-minute drive from all developments. The post code address for this store is GL7 5UH.
There is a small local village shop located in Ashton Keynes which is about a 10-minute drive. The post code for this local shop is SN6 6NX.
There is a Tesco’s Extra supermarket located in Cirencester, this is about a 10-15 minute drive. The post code for this supermarket is GL7 1NP.
The distance to these general stores will not be the same from Lakes by Yoo. These are located about 25 minutes away.

Can I use the facilities on other holiday home developments?

Unfortunately, you are unable to use the facilities on different holiday home developments from which you are staying. However Spring lake is open for all to use. Charges do apply for all Water sports activities and gym use.

When can I use the Mill Village outdoor swimming pool?

There is a heated outdoor pool which is available from February to December. There is no lifeguard so swimming is entirely at your own risk.

The pool is open from 8am until Dusk.

Children under 14 must always be supervised by an adult.

The pools temperature is set to 31 degrees.

What is included at the property?

Please Click Here to see what will be included at the property.