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Articles relating to: General

Can I bring my pet with me?

28/01/2020 -

Many of our stunning properties are pet friendly so the family dog is more than welcome to come! With over 150 lakes and an area larger than the Norfolk Broads, the Cotswold Water Park has many footpaths, lakes and wooded areas to explore. Please note that there is a charge of £25.00 per pet.

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Articles relating to: General

Will there be information on the local area in the property?

27/01/2020 -

Yes, our guests can download our digital guidebook at any time from a QR code or via this link. Through this app, you can discover how to find us, check-in instructions, local restaurants and cafes, special offers and more! The link will be sent as part of your confirmation email or there are further details […]

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Articles relating to: General

What time is check-in and departure?

26/01/2020 -

Mill Village Check-in at 4pm and depart by 10am Spring Lakes Check-in at 4pm and depart by 10am Isis Lakes Check-in at 4pm and depart by 10am Clearwater and Howells Mere Check-in at 4pm and depart by 10am Waters edge Check-in at 4pm and depart by 10am Windrush Lakes Check-in at 4pm and depart by […]

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Articles relating to: General

Are commercial vehicles and vans permitted?

25/01/2020 -

Please note that only cars are permitted to be parked over night on the developments. No vans, motor homes, caravans or any type of commercial vehicles are permitted.

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Articles relating to: General

Problems – What to do if anything unexpected happens?

22/01/2020 -

We have a member of the Orion Team on call 24/7 so if anything happens that needs urgent attention out of hours, feel free to call. For anything else, please call us during office hours.

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Articles relating to: General

When do I get my refund back?

21/01/2020 -

Once housekeeping has checked the property, as long as there are no issues, we will then be able to confirm the refund. It can take up to a week to do this and then a further 3-5 working days to arrive back into your account.

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Articles relating to: General

Where is the best place to go shopping?

19/01/2020 -

The best place nearby is Cirencester, full of boutiques, coffee shops, and popular high street retailers you’re sure to find all you need in this beautiful historic market town. McArthurGlen Swindon Designer outlet is located about 25 minutes from the developments. This outlet offers a range of popular restaurants and many designer shops at prices […]