We were obviously disappointed the move of our area into Tier 4 only a few days before Christmas meant we weren’t able to have our planned family break at Water’s Edge. But the Orion Holidays team were brilliant. They were very understanding. There was no hassle. They got back to us straight away. We got […]
I work in travel media and have a lot of contact with travel companies and consumers. I must commend you and your team for an excellent booking process with clear and precise terms and conditions around what would happen if Covid affected the trip. When it came to unfortunately having to cancel you made it […]
I have found the complete process of booking and the unfortunate cancellation to be very easy. Every time I have called whomever I have spoken to has been very informed and very pleasant to communicate with. I would not hesitate to book again and recommend. We were very disappointed to have had to cancel as […]
We were so looking forward to our New Year stay but due to COVID tier 4 restrictions, we had to cancel. Thank you so much for making the whole cancellation process trouble free. Dealt with really pleasant staff over this process and within five minutes of our conversation, I received email confirmation of our cancellation […]
Thanks a lot for your email. I would say the experience was perfect. Everything was handled quickly and smoothly. I do appreciate your help, especially under this circumstance. Thanks a lot for your work, and I do hope I could have the opportunity to spend my holiday with Orion Holidays in the future.
I was very impressed with the communication ever since my booking was made in January 2020. Who could have foreseen what would happen after that? When I cancelled with only days to go before we were due to arrive I did not expect such a swift response but I am very grateful for the way […]