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What are the consequences of being so close to nature?
13/07/2022 -There are a few things to embrace when staying in the countryside, please take a look at Super – Nature
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What will happen if I am unable to make my holiday due to government restrictions in force at the time?
20/02/2020 -Provided we have accepted and confirmed your booking, if government restrictions prevent you taking your holiday, we will either move your booking to another date at the prevailing rate, or refund what you have paid, less a £25 administration fee. See our guests feedback on their experience of having to cancel due to COVID restrictions […]
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What will be open in the local area?
28/01/2020 -The re-opening of local businesses, attractions and facilities will be up to the business owners, so we are unable to comment officially on their behalf. However, the Cotswold Water Park has created a current status of re-opening guide so you are welcome to take a look at that. But we do still recommend checking directly with the […]
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Can I bring my pet with me?
28/01/2020 -Many of our stunning Cotswold properties are pet friendly so the family dog is more than welcome to come! With over 150 lakes and an area larger than the Norfolk Broads, the Cotswold Water Park has many footpaths, lakes and wooded areas to explore. Please note pets will incur an additional charge.
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Will there be information on the local area in the property?
27/01/2020 -Yes, our guests can download our digital guidebook at any time from a QR code or via this link. Through this app, you can discover how to find us, check-in instructions, local restaurants and cafes, special offers and more! The link will be sent as part of your confirmation email or there are further details […]
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What additional cleaning will you be doing? Including general cleaning, mid-stay cleans and sanitisation of the hot tubs.
26/01/2020 -All our cleaners, contractors and staff will follow social distancing procedures and everything they’re doing will be inline with government advice. Here you can find our enhanced checklist for house keeping. We already have strict, high-quality procedures in place, but we will be emphasising the sanitation of high touch areas such as handles, windowsills, rails, remote […]
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What time is check-in and departure?
26/01/2020 -Mill Village Check-in at 4pm and depart by 10am Spring Lakes Check-in at 4pm and depart by 10am Isis Lakes Check-in at 4pm and depart by 10am Clearwater and Howells Mere Check-in at 4pm and depart by 10am Waters Edge Check-in at 4pm and depart by 10am Windrush Lakes Check-in at 4pm and depart by […]
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How do I check in and check-out safely?
25/01/2020 -Arrivals We will use our key safe check-in, with guests letting themselves in. If you would like a meet and greet, please find more information in FAQ #6. Check-in and Check-out times: – Check-in will be arranged individually with guests to ensure the property is ready following the enhanced procedures. In some cases, check-in may […]
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Are commercial vehicles and vans permitted?
25/01/2020 -Please note that only cars are permitted to be parked over night on the developments. No vans, motor homes, caravans or any type of commercial vehicles are permitted.
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How will social distancing measures affect the meet and greet?
24/01/2020 -As normal, access to the property will be remotely via a key safe. We will be giving guests the option to have a meet and greet service. We can either do this in person which will be done following social distancing measures, or it can be done over the phone.